Frequently Asked Questions

How can I track my shipment?

Thank you for choosing Nothing.health. We partner with best-in-class third-party delivery executives and provide real-time Tracking for your shipment. The same can be accessed through your order ID on the Orders Page. 

    How can I reach out to my delivery agent?

    Within 24 hours of placing the order, we provide you the entire shipping details along with the tracking ID and delivery partner contact details. If you still face any difficulty in contacting the agent, we are available for assistance via email at support@nothing.health and via phone call at +1 (847) 962-2487.

      Will you refund the shipping charges on my parcel?

      We are sorry for the inconvenience caused to you. You can receive dedicated assistance from us via email at support@nothing.health and via phone call at +1 (847) 962-2487.

        Can I order my product through phone call?

        Yes, absolutely. We are available for our customers anytime, anyplace, anywhere. You can reach out to us at +1 (847) 962-2487.

          Can I order a product through whatsapp?

          Yes, absolutely. We are available for our customers anytime, anyplace, anywhere, afterall we would love to chat with you. You can reach out to us at +1 (847) 962-2487 and place an order without any hassle.

            The item that I delivered is not the same as I ordered. What should I do?

            We apologize for the inconvenience caused to you and understand the value of trust that you kept with us. You may send us a photo of the incorrect item sent to orders@nothing.health or call us right away at +1 (847) 962-2487. Our support team will try to resolve the issue as soon as possible.
             

            How to request for an early delivery?

            Thank you for choosing Nothing.Health. We dedicate our services to you for providing the package as soon as possible. Our standard delivery usually takes 3 to 5 working days. To avail faster delivery you may choose the fastest shipping method available on our website. If you live nearby, you are always welcome to come over and pick up from us. It would be great to have a cup of coffee with you.

              My delivery is being delayed. What should I do?

              We apologize for the inconvenience caused. Our Standard delivery should take 3 to 5 Business days to deliver the package to you, in case it is delayed even further you can reach us at “support@nothing.health” or call us at +1 (847) 962-2487.  

                Where do I find discounts for the products & services?

                Glad you asked this question, we all love discounts, offers, coupons and keep posting them on our website as and when we have it. However, we feel that a special customer like you deserves more. Subscribe to our emailers available on the home page and we will keep sending you the best deals.
                 

                  I changed my mind and want to cancel my order. What should I do?

                  Not a problem. If your order has not been shipped yet, you can always go ahead and cancel it by reaching out to us at “support@nothing.health” or call us at +1 (847) 962-2487.
                   

                    I did not receive a bill for my order. I wish to complain.

                    We apologize for the inconvenience caused to you. We understand that as our valued customer, obtaining a receipt for any purchase is your rightful claim. To help you better, allow us an opportunity by writing to feedback@nothing.health or call us at +1 (847) 962-2487
                     

                    My payment is not being processed. What should I do?

                    We apologize for the inconvenience caused. Providing safe, secure and quick payments to our customers is our top priority. You can try using different payment methods or you can order through phone or whatsapp at +1 (847) 962-2487. Any balance deducted for an unplaced order shall be refunded within 5-7 working days.
                      

                    How can I reach out to customer service?

                    Our customer service would be available at your service from 8 am to 10 pm IST through calls at +1 (847) 962-2487. You can also reach out to us via email at “support@nothing.health”
                     

                    I am dissatisfied with the customer service. What should I do?

                    We apologize for the inconvenience caused to you. Receiving a bad customer support assistance is terrible and totally unacceptable. Your relationship with our Brand matters to us more than the Business. You can always escalate your issue to feedback@nothing.health and provide us another chance to serve you better. 
                     

                      The product cannot be delivered to my location. What should I do?

                      We are sorry for the inconvenience. We are constantly updating delivery partners for better service to our consumers. Please send your location details and the problems to “feedback@nothing.health”. We will strive to do our best on our end.
                        

                      I wish to change the mode of payment. What should I do?

                      We understand your concern. You can always change the mode of payment via our website however If the payment is completed and shipment is processed, then the only option would be to return the order or reorder to change the mode of payment.
                       

                      The product shows out of stock post the purchase. What should I do?

                      We apologize for the inconvenience caused and appreciate your patience. Please bear with us while we get your favourite product back in stock, you can always subscribe to our mailers for getting notified whenever a product is back in stock.
                        

                      Is the product price including shipping charges?

                      Our product offerings are shipping free for order amount greater than $19.99. For orders below $19.99, shipping charges vary from product to product. 

                        Can I add my product to the cart and buy it later?

                        Definitely, you can always come back anytime and continue shopping for your favourite products. 

                          I added my products to the cart, how can I save it?

                          Your items are automatically saved once added to the cart.
                             

                              I want to write feedback for the product. Where can I do that?

                              We would love to hear from you, you can write to us at feedback@nothing.health .
                               

                                Is there any guarantee or warranty on my product?

                                There is no Guarantee as such, however we assure you that we provide you high quality products that last for a substantial amount of time. In case of a wear and tear you can always write to us support@nothing.health and suitable actions will be taken accordingly.
                                 

                                  Still have any questions?

                                  • +1 (847) 962-2487
                                  • support@nothing.health